Workplace Policy and Performance Management

Department Mission Statement

Business Studies Department Mission Statement

Aligning with the Lakewood University mission, our innovative business programs will prepare learners to work as valuable managers and leaders in their respective workplaces, facilitating change for the benefit of the organization, its stakeholders, and society.

WPPM400 — Workplace Policy and Performance Management, 3.0 hours

Description

The purpose of this program is to provide students with a fundamental knowledge to plan the workplace policy and provide a resource to help them implement a performance management plan.

Program Objectives 

  1. Define quality and summarize the six perspectives of quality
  2. Describe how quality supports the achievement of competitive advantage
  3. Describe how to design for quality, measure for quality and how to improve quality
  4. Explain the approaches of quality from a customer, workforce and process focus
  5. Compare and contrast Six Sigma the Baldridge Framework
  6. Define strategy and performance excellence
  7. Explain the importance of leadership for performance excellence
  8. Describe the differences between building and sustaining quality and performance

Professor

Professor

As a human services professional, Lisa has run many divisions and organizations in government, non-profit and for profit businesses. All of these multi-million dollar enterprises required strategy development with a focus on quality, data driven decision-making and collection, the development of operational and hiring processes and supervision and mentoring of younger or less experienced staff. Lisa has taken her 30 + years of experience and is now the President and owner of Bottom Line Consulting Group, a strategy management consulting firm. She currently assists with hiring instructors and well as leading key projects for Lakewood College.

Online Support (IT) and Moodle Navigation

Online Support (IT) and Moodle Navigation:

All members of the Lakewood University community who use the University’s computing, information or communication resources must act responsibly. Support is accessible by calling 1-800-517-0857 option 2 or by emailing info@lakewood.edu

Books and Resources

Books and Resources

Evans, James R. Managing for Quality and Performance Excellence. 12th Edition. Cengage Learning US, 2024.

Evaluation Method

Evaluation Method

Graded work will receive a numeric score reflecting the quality of performance.
Course Requirement Summary

  • Assignments - Total of 60 Points
  • Weekly discussion forums-Total of 80 Points
  • Final Exam - 50 Points

 

Grading Scale

Grading Scale

Graded work will receive a numeric score reflecting the quality of performance as given above in evaluation methods. The maximum number of points a student may earn is 190. To determine the final grade, the student's earned points are divided by 190.

Your overall course grade will be determined according to the following scale:

A = (90% -100%)
B = (80% - 89%)
C = (70% - 79%)
F < (Below 70%)

Writing Assignment Grading Rubric

Assignment and Discussion Forum Post Rubrics

Writing Assignment Grading Rubric

Points

Excellent
10-9 pts

Good
8-6 pts

Poor
5-3 pts

Very Poor
2-1 pts

No Response
0 pts

Original Posting

____/10

Writing assignment was well thought out, coherent, and thoughtfully organized with all parts of the questions addressed along with appropriate

grammar and spelling

Writing was clear and relatively well organized and responded to many/most of the key points with a few mistakes in regard to grammar and spelling

Writing was somewhat confusing and not well organized and had little or no focus on the subject matter with significant grammar and spelling errors

Writing is confusing and hard to follow with no organization while missing the point of the assignment entirely

No Assignment

Total Points

____/10

Additional Comments:

Discussion Question Grading Rubric

Discussion Question Grading Rubric

Points

Excellent Pass

Good Pass

Poor Fail

No Response Fail

Original Posting

PASS/FAIL

Original post reflected good focus to the discussion with well thought out ideas and appropriate grammar and spelling

Original post responded to the topic in a general fashion but failed to organize them well and had a few mistakes in regard to grammar and spelling

Responded with little or no focus to the discussion and contained short, irrelevant and/or confusing commentary with significant grammar and spelling errors

No posting

Reply to fellow student

PASS/FAIL

Response to fellow student reflected good focus to the post with well thought out ideas and appropriate grammar and spelling

Response to fellow student in a general fashion but failed to organize them well and had a few mistakes in regard to grammar and spelling

Little or no focus to the post and contained short, irrelevant and/or confusing commentary with significant grammar and spelling errors

No posting

Total Points

PASS/FAIL

Additional Comments:

Academic Integrity/ Plagiarism

Academic Integrity/ Plagiarism:

Cheating (dishonestly taking the knowledge of another person whether on a test or an assignment and presenting it as your work) and plagiarism (to take and pass off as one's own the ideas or writing of another) are a serious issue. While it is legitimate to talk to others about your assignments and incorporate suggestions, do not let others "write" your assignments in the name of peer review or "borrow" sections or whole assignments written by others. We do get ideas from life experiences and what we read but be careful that you interpret these ideas and make them your own.

I am aware that many types of assignments are available on the internet and will check these sources when there is legitimate suspicion.

Penalty is a zero on the assignment. In cases where there is a major or continuous breach of trust, further discipline, such as an "F" in the course, may be necessary.

The major consequence of any form of cheating is damage to your character and the result of trust and respect.

Disability Accommodations

Disability Accommodations

Students who have a disability and wish to request an academic accommodation should contact Jim Gepperth, the Disabilities Services Coordinator and Academic Dean. The student can request an accommodation at any time although it is encouraged to do so early in the enrollment process. The student should complete an accommodation request form which begins a conversation between the school and the student regarding the nature of their disability and an accommodation that would help the student succeed in their program. The school may request documentation regarding the disability to address the accommodation request effectively. The school will communicate to the student the type of accommodation arranged. This process typically follows a team approach, bringing together persons from the academic department (including the instructor) and personnel from other departments as necessary. Additional information on disability accommodations may be found in the Lakewood University Catalog.

Disability Services Email: disabilityservices@lakewood.edu

Supplemental Texts

Supplemental Texts

You can use the following resources to assist you with proper source citation. 

American Psychological Association Style Guide- https://www.mylakewoodu.com/pluginfile.php/118179/mod_resource/content/1/APA%20Style%20Guide%207th%20edition.pdf

The Purdue OWL website is also a helpful resource for students. Here is a link to the OWL website: https://owl.purdue.edu/owl/research_and_citation/apa_style/apa_formatting_and_style_guide/general_format.html

Library

Library

 

Mary O'Dell is the Librarian on staff at Lakewood University

She is available by appointment. You can make an appointment with her by emailing her at modell@lakewood.edu or call at 1-800-517-0857 X 730

You may also schedule a meeting at this link: https://my.setmore.com/calendar#monthly/r3a761583354923270/01032020

She can assist you with navigating LIRN, research, citations etc.

Support

Support

Each student at Lakewood University is assigned a Success Coach. Your Success Coach exists to assist you with academic and supportive services as you navigate your program. They will reach out to you, often, to check-in. Please use the resources they offer.

Student Services is available to assist with technical questions regarding Lakewood University and all services available to you.

1-800-517-0857 option 2
info@lakewood.edu
studentservices@lakewood.edu

Career Services

Career Services

Students are offered Career Services at any point as they journey their academics at Lakewood University.

1-800-517-0857 option 2
careerservices@lakewood.edu

Objectives

Objectives
  1. Define quality and summarize the six perspectives of quality
  2. Describe how quality supports the achievement of competitive advantage
  3. Describe how to design for quality, measure for quality and how to improve quality
  4. Explain the approaches of quality from a customer, workforce and process focus
  5. Compare and contrast Six Sigma the Baldridge Framework
  6. Define strategy and performance excellence
  7. Explain the importance of leadership for performance excellence
  8. Describe the differences between building and sustaining quality and performance

Lessons

Lessons
Title
Lesson #1
Course Topic
  • Introduction to Quality
  • Foundations of Quality Management
Readings/Assignments

Study Course Syllabus
Read Chapters 1 & 2
Participate in the Discussion Forum
Complete Assignment 1
Lesson Evaluation

Due
Assignment 1 upon completion of the lesson
Objectives
Objective 1
Objective 2
Title
Lesson #2
Course Topic
  • Customer Focus
  • Workforce Focus
Readings/Assignments

Read Chapters 3 & 4
Participate in the Discussion Forum
Complete Assignment 2
Lesson Evaluation

Due
Assignment 2 upon completion of the lesson
Objectives
Objective 2
Objective 3
Objective 4
Objective 5
Title
Lesson #3
Course Topic
  • Process Focus
  • Statistical Methods in Quality Management
Readings/Assignments

Read Chapters 5
Participate in the Discussion Forum
Complete Assignment 3
Lesson Evaluation

Due
Assignment 3 upon completion of the lesson
Objectives
Objective 2
Objective 3
Objective 4
Objective 6
Objective 7
Objective 8
Title
Lesson #4
Course Topic
  • Design for Quality and Product Excellence
  • Measuring and Controlling Quality
Readings/Assignments

Read Chapters 6
Participate in the Discussion Forum
Lesson Evaluation

Due
Objectives
Objective 2
Objective 3
Objective 4
Title
Lesson #5
Course Topic
  • Process Improvement and Six Sigma
  • The Baldrige Framework for Performance Excellence
Readings/Assignments

Read Chapters 7
Participate in the Discussion Forum
Lesson Evaluation

Due
Objectives
Objective 2
Objective 3
Objective 4
Title
Lesson #6
Course Topic
  • Strategy and Performance Excellence
  • Measurement and Knowledge Management for Performance Excellence
Readings/Assignments

Read Chapters 8
Participate in the Discussion Forum
Lesson Evaluation

Due
Objectives
Objective 5
Objective 6
Title
Lesson #7
Course Topic
  • Radio Frequency Identification and Near Field Communication
Readings/Assignments

Read Chapters 11
Participate in the Discussion Forum
Complete Assignment 3
Lesson Evaluation

Due
Assignment 3 upon completion of the lesson
Objectives
Objective 6
Objective 7
Title
Lesson #8
Course Topic
  • Wireless Communications Everywhere
Readings/Assignments

Read Chapter 12
Participate in the Discussion Forum
Complete the Final Exam
Request the Next Course
Lesson Evaluation
THANKS FOR A GREAT CLASS

Due
Final exam upon completion of the lesson

Overview

Course

Course

Contact Information

Contact Information

E-mail: llbottoms@lakewood.edu
Cell Phone: 800-517-0857