Workplace Policy and Performance Management
Business Studies Department Mission Statement
Aligning with the Lakewood University mission, our innovative business programs will prepare learners to work as valuable managers and leaders in their respective workplaces, facilitating change for the benefit of the organization, its stakeholders, and society.
WPPM400 — Workplace Policy and Performance Management, 3.0 hours
The purpose of this program is to provide students with a fundamental knowledge to plan the workplace policy and provide a resource to help them implement a performance management plan.
Program Objectives
- Define quality and summarize the six perspectives of quality
- Describe how quality supports the achievement of competitive advantage
- Describe how to design for quality, measure for quality and how to improve quality
- Explain the approaches of quality from a customer, workforce and process focus
- Compare and contrast Six Sigma the Baldridge Framework
- Define strategy and performance excellence
- Explain the importance of leadership for performance excellence
- Describe the differences between building and sustaining quality and performance
Professor
As a human services professional, Lisa has run many divisions and organizations in government, non-profit and for profit businesses. All of these multi-million dollar enterprises required strategy development with a focus on quality, data driven decision-making and collection, the development of operational and hiring processes and supervision and mentoring of younger or less experienced staff. Lisa has taken her 30 + years of experience and is now the President and owner of Bottom Line Consulting Group, a strategy management consulting firm. She currently assists with hiring instructors and well as leading key projects for Lakewood College.
Online Support (IT) and Moodle Navigation
All members of the Lakewood University community who use the University’s computing, information or communication resources must act responsibly. Support is accessible by calling 1-800-517-0857 option 2 or by emailing info@lakewood.edu
Books and Resources
Evans, James R. Managing for Quality and Performance Excellence. 12th Edition. Cengage Learning US, 2024.
Evaluation Method
Graded work will receive a numeric score reflecting the quality of performance.
Course Requirement Summary
- Assignments - Total of 60 Points
- Weekly discussion forums-Total of 80 Points
- Final Exam - 50 Points
Grading Scale
Graded work will receive a numeric score reflecting the quality of performance as given above in evaluation methods. The maximum number of points a student may earn is 190. To determine the final grade, the student's earned points are divided by 190.
Your overall course grade will be determined according to the following scale:
A = (90% -100%)
B = (80% - 89%)
C = (70% - 79%)
F < (Below 70%)
Assignment and Discussion Forum Post Rubrics
Writing Assignment Grading Rubric
|
Points |
Excellent |
Good |
Poor |
Very Poor |
No Response |
|
Original Posting ____/10 |
Writing assignment was well thought out, coherent, and thoughtfully organized with all parts of the questions addressed along with appropriate grammar and spelling |
Writing was clear and relatively well organized and responded to many/most of the key points with a few mistakes in regard to grammar and spelling |
Writing was somewhat confusing and not well organized and had little or no focus on the subject matter with significant grammar and spelling errors |
Writing is confusing and hard to follow with no organization while missing the point of the assignment entirely |
No Assignment |
|
Total Points ____/10 |
Additional Comments: |
Discussion Question Grading Rubric
|
Points |
Excellent Pass |
Good Pass |
Poor Fail |
No Response Fail |
|
Original Posting PASS/FAIL |
Original post reflected good focus to the discussion with well thought out ideas and appropriate grammar and spelling |
Original post responded to the topic in a general fashion but failed to organize them well and had a few mistakes in regard to grammar and spelling |
Responded with little or no focus to the discussion and contained short, irrelevant and/or confusing commentary with significant grammar and spelling errors |
No posting |
|
Reply to fellow student PASS/FAIL |
Response to fellow student reflected good focus to the post with well thought out ideas and appropriate grammar and spelling |
Response to fellow student in a general fashion but failed to organize them well and had a few mistakes in regard to grammar and spelling |
Little or no focus to the post and contained short, irrelevant and/or confusing commentary with significant grammar and spelling errors |
No posting |
|
Total Points PASS/FAIL |
Additional Comments: |
Academic Integrity/ Plagiarism
Cheating (dishonestly taking the knowledge of another person whether on a test or an assignment and presenting it as your work) and plagiarism (to take and pass off as one's own the ideas or writing of another) are a serious issue. While it is legitimate to talk to others about your assignments and incorporate suggestions, do not let others "write" your assignments in the name of peer review or "borrow" sections or whole assignments written by others. We do get ideas from life experiences and what we read but be careful that you interpret these ideas and make them your own.
I am aware that many types of assignments are available on the internet and will check these sources when there is legitimate suspicion.
Penalty is a zero on the assignment. In cases where there is a major or continuous breach of trust, further discipline, such as an "F" in the course, may be necessary.
The major consequence of any form of cheating is damage to your character and the result of trust and respect.
Disability Accommodations
Students who have a disability and wish to request an academic accommodation should contact Jim Gepperth, the Disabilities Services Coordinator and Academic Dean. The student can request an accommodation at any time although it is encouraged to do so early in the enrollment process. The student should complete an accommodation request form which begins a conversation between the school and the student regarding the nature of their disability and an accommodation that would help the student succeed in their program. The school may request documentation regarding the disability to address the accommodation request effectively. The school will communicate to the student the type of accommodation arranged. This process typically follows a team approach, bringing together persons from the academic department (including the instructor) and personnel from other departments as necessary. Additional information on disability accommodations may be found in the Lakewood University Catalog.
Disability Services Email: disabilityservices@lakewood.edu
Supplemental Texts
You can use the following resources to assist you with proper source citation.
American Psychological Association Style Guide- https://www.mylakewoodu.com/pluginfile.php/118179/mod_resource/content/1/APA%20Style%20Guide%207th%20edition.pdf
The Purdue OWL website is also a helpful resource for students. Here is a link to the OWL website: https://owl.purdue.edu/owl/research_and_citation/apa_style/apa_formatting_and_style_guide/general_format.html
Library
Mary O'Dell is the Librarian on staff at Lakewood University
She is available by appointment. You can make an appointment with her by emailing her at modell@lakewood.edu or call at 1-800-517-0857 X 730
You may also schedule a meeting at this link: https://my.setmore.com/calendar#monthly/r3a761583354923270/01032020
She can assist you with navigating LIRN, research, citations etc.
Support
Each student at Lakewood University is assigned a Success Coach. Your Success Coach exists to assist you with academic and supportive services as you navigate your program. They will reach out to you, often, to check-in. Please use the resources they offer.
Student Services is available to assist with technical questions regarding Lakewood University and all services available to you.
1-800-517-0857 option 2
info@lakewood.edu
studentservices@lakewood.edu
Career Services
Students are offered Career Services at any point as they journey their academics at Lakewood University.
1-800-517-0857 option 2
careerservices@lakewood.edu
Objectives
- Define quality and summarize the six perspectives of quality
- Describe how quality supports the achievement of competitive advantage
- Describe how to design for quality, measure for quality and how to improve quality
- Explain the approaches of quality from a customer, workforce and process focus
- Compare and contrast Six Sigma the Baldridge Framework
- Define strategy and performance excellence
- Explain the importance of leadership for performance excellence
- Describe the differences between building and sustaining quality and performance
Lessons
- Introduction to Quality
- Foundations of Quality Management
Study Course Syllabus
Read Chapters 1 & 2
Participate in the Discussion Forum
Complete Assignment 1
Lesson Evaluation
- Customer Focus
- Workforce Focus
Read Chapters 3 & 4
Participate in the Discussion Forum
Complete Assignment 2
Lesson Evaluation
- Process Focus
- Statistical Methods in Quality Management
Read Chapters 5
Participate in the Discussion Forum
Complete Assignment 3
Lesson Evaluation
- Design for Quality and Product Excellence
- Measuring and Controlling Quality
Read Chapters 6
Participate in the Discussion Forum
Lesson Evaluation
- Process Improvement and Six Sigma
- The Baldrige Framework for Performance Excellence
Read Chapters 7
Participate in the Discussion Forum
Lesson Evaluation
- Strategy and Performance Excellence
- Measurement and Knowledge Management for Performance Excellence
Read Chapters 8
Participate in the Discussion Forum
Lesson Evaluation
- Radio Frequency Identification and Near Field Communication
Read Chapters 11
Participate in the Discussion Forum
Complete Assignment 3
Lesson Evaluation
- Wireless Communications Everywhere
Read Chapter 12
Participate in the Discussion Forum
Complete the Final Exam
Request the Next Course
Lesson Evaluation
THANKS FOR A GREAT CLASS