Problem Solving Skills : Lesson 10

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Problem-solving skills in mediation does not focus on the disputant’s behavior. This lesson provides focus on the tools of the mediator and their ability to facilitate a resolution amongst the disputants using the seven steps for an effective problem-solving process.

  • Identify the issues.
  • Understand everyone's interests.
  • List the possible solutions (options)
  • Evaluate the options.
  • Select an option or options.
  • Document the agreement(s).
  • Agree on contingencies, monitoring, and evaluation.

Overview

Credit Hours

25